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Terms & Conditions
Facility terms and conditions
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1. All lost property is kept for a period of 6 weeks before being disposed of.
2. Smoking is not permitted on the Melbourn Village College site.
3. All customers must inform staff of any medical condition which may affect their use of the facilities.
4. Whilst using the facilities, all members are responsible for their own health.
5. Injury, Loss or Damage: All participants entering into sporting activities do so entirely at their own risk. MSC, their servant or agents do not accept liability for any personal injury (except that arising from negligence as defined in section (1) of the unfair contract terms Act 1977) or loss or damage to property, howsoever caused.
6. No pets are allowed into the facilities, with the exception of Guide or assisted Dogs.
7. Lockers should be used for the storage of personal items at all times. MSC is not liable for the loss or theft of any personal belongings. For security reasons and for the benefit of all members, lockers must be emptied at the end of each session. All lockers will be checked and emptied at the end of each day. Any items found will be disposed of immediately.
8. MSC may from time to time withdraw use of all or any part of the facilities where and when it is deemed necessary for repair, maintenance, alteration, and alternative use for safety reasons.
9. The opening times may be changed from time to time. A warning will be provided to customers and will be advertised within the facility as a minimum.
10. Cars must be parked correctly in the car park, paying due attention to priority spaces for disabled users and the safety of Village College students. No liability is accepted for loss or damage to cars or property, which are left solely at the owners’ risk.
11. No illegal gaming and betting shall be allowed in MSC facilities or Melbourn Village College premises.
Membership terms and conditions
1. Every member will receive a membership card, which must be shown at reception on every visit. Replacement cards may be subject to a £1.50 administration fee. The membership card remains the property of Melbourn Sports Centre and entitles the user to the benefits associated with the membership level purchased.
2. The membership is not transferable and must only be used by the registered member. Any misuse of the membership will result in the membership being cancelled.
3. The membership category can be changed once a year free of charge. More frequent changes are allowed at an additional administration charge.
4. Individual memberships may be frozen for a period of 3 months on the production of a valid medical certificate. Other reasons may be considered at the discretion of the management of MSC (excluding annual memberships, which is a one off payment and as such cannot be cancelled).
5. Melbourn Sports Centre reserves the right to refuse to issue or withdraw the usage of a membership.
7. Membership cards must be presented to the receptionist on entry.
8. All juniors must be under 16 years of age at the date of application. Identification may be required to purchase a junior membership.
9. Senior Membership commences at 60 years of age. Identification will be required to purchase a senior membership.
10. Student I.D card will be required to purchase a student membership.
11. Melbourn Sports Centre must be informed of all changes to personal details.
12. Details of all applicants will be stored on our database as proof of identity.
13. A picture of the applicant(s) will be stored on our database as proof of identity.
14. Membership cards must be returned to MSC when your notice is given.
15. Any breach of these terms and conditions will result in the removal of your membership.
16. Cancellation of monthly memberships, must be done via email, with at least 14 day notice. Clients must cancel their subscription through their bank before the next payment date. If failing to do this, we are unable to offer any credits or refunds.
17. Unfortunately once signed up to an annual subscription, we are unable to offer any refunds. Please see clause 4 for more details.
18. By completing and signing this form, the holder is accepting the terms and conditions of the membership.
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Medical Terms and Conditions
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If you have answered yes to any of the below questions then you are strongly advised to seek medical advice from your GP before commencing any physical activity with us.
1. Has your doctor ever said that you have a heart condition and that you should only do physical activity recommended by a doctor?
2. Do you feel pain in your chest when you do physical activity?
3. In the past month, have you had chest pain when you were not doing physical activity?
4. Do you lose your balance because of dizziness, or do you ever lose consciousness?
5. Do you have a bone or joint problem (for example, back, knee, or hip) that could be made worse by a change in your physical activity?
6. Is your doctor currently prescribing drugs (for example, water pills) for your blood pressure or heart condition?
7. Do you know of any other reason why you should not do physical activity?
Fitness suite terms and conditions
1. Children under the age of 14 years are not permitted access to the fitness gym. Children aged 14- 15 years may access the gym during 'Teen' programmed activities and/or with supervision of a parent/guardian.
2. All users must have received a full induction into the use of the equipment prior to using the facilities. Records of these will be kept on our database.
3. All users should dress appropriately at all times, which must include t-shirts / vests.
4. During busy periods, use of the cardiovascular equipment is limited to a maximum of 15 minutes on any one piece of equipment.
5. Members are advised to bring a sweat towel to wipe down machines and a water bottle to ensure sufficient fluid is consumed.
6. Members must wipe down machines after use.
Class term and conditions
1. Classes can be booked up to 7 days in advance. Customers who have platinum or gold option membership, can book by telephone or in person or via online booking. Cancellations must be received at least 24 hours in advance, in which case a refund will be offered.
Lessons/Course terms and conditions
Payment: All course payments must be received by the due date as shown on the course enrolment form. Failure to do this will result in loss of place. New participants must pay at time of booking.
Waiting List: When in operation, applications will be dealt with in strict rotation and will be conducted when a place becomes available.
Cancellation by Melbourn Sports Centre: MSC reserve the right to cancel any course or session (s) without notice, and to vary from time to time changes to the programme. Cancellation by the Customer: Only prolonged sickness (more than four weeks) supported by a medical certificate will be considered for a refund or credit note. In case of a refund, a 20% administration fee will be deducted. Please provide notification in writing as early as possible.
Medical Condition: Must be recorded on the application form. We may require written confirmation from your doctor that they agree to your child participating in the course. Instructors: Have the authority to remove any individual that has been placed in an unsuitable class and alter the number in each class if required.
Moving Groups: The groups are continuously checked and assessed on their standards. However, if you feel your child is in the wrong group then please do not hesitate to speak to a duty manager, who will be happy to help. The final assessment will take place between week 7 - 9 of each term.
Re-enrolments: Re-enrolment letters will be emailed out before the end of term. The letter will explain your group, time and day of your lesson, as well as your new commencement date. It is your responsibility to pay for your lessons before the payment due date. Failure to do this will result in you losing your place on our lesson programme.
GDPR
Melbourn Sports Centre and The CAM Academy Trust aims to ensure that all personal data collected about staff, pupils, parents, visitors and other individuals is collected, stored and processed in accordance with the General Data Protection Regulation (GDPR) and the expected provisions of the Data Protection Act 2018 (DPA 2018) as set out in the Data Protection Bill. This policy applies to all personal data, regardless of whether it is in paper or electronic format.
Full details on the Cam Academy Trusts GDPR and Data Protection policy can be located on the following link: Policies - The Cam Academy Trust